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Services
Calling in the flow of work
Work smarter with an all-in-one app that brings together calling, chat, meetings, and collaboration.
Devices for any calling scenario
Benefit from a wide portfolio of devices for any business need and get flexible financing options.
Business-critical calling
Use built-in, innovative, and AI-powered calling experiences and integrated partner software solutions.
Simple set up and management
Easily add, monitor, and manage voice and video calling from the Teams admin center.
Case Studies
Microsoft Teams Phone with Calling Plan
Microsoft Teams Phone with Calling Plan includes:
- Cloud-based phone system with advanced features including call transfer, multilevel auto attendants, and call queues.
- A domestic calling plan with 3,000 minutes per user, per month within the US and Canada.
- Call from anywhere, on any device through the Microsoft Teams app on desktop, mobile, web, and desk phones.
- Around-the-clock customer support seven days a week, backed by Microsoft.
Teams Phone with Calling Plan requires a Microsoft 365 subscription that includes Microsoft Teams. If you don’t have a Microsoft 365 subscription, go to the Microsoft 365 for business page to compare and purchase subscription plans.
Microsoft 365 E5
Microsoft 365 E5 includes:
- Phone system: Enable PBX capabilities such as call control in the cloud with Microsoft Teams.
- Audio conferencing: Conduct or call into meetings from your phone. Allows up to 300 phone attendees.
- Windows 11 Enterprise, Microsoft 365 Apps for Enterprise, Office mobile apps, Office for the web, Outlook, Exchange, and more.
Microsoft 365 E5 is our premium purchasing option that includes best-in-class productivity apps and advanced security, compliance, and analytical capabilities for your enterprise. Current E1 and E3 customers can upgrade to E5 for a reduced price. Contact your Microsoft sales representative for details.
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Frequently asked questions
What is Microsoft Teams Phone? How does Teams Phone work?
It replaces traditional PBXs and enables key calling capabilities with a cloud-based call control system that provides the overall telephony workload for Microsoft Teams.What is a Microsoft Teams calling plan?What is Direct Routing?
What is Operator Connect?
Can I use my existing phone numbers?Can I bring my own calling plan?
Yes, customers can work with their Microsoft partner to bring their own calling plan. A configuration called Direct Routing allows customers to connect voice trunks directly from their network to Microsoft Teams or interconnect other telephony entities such as call centers or analog devices.
The Microsoft Phone System standalone subscription (without a calling plan) is specifically designed for this situation. Contact your partner and ask them if they’re offering it. If you don’t have a Microsoft partner, find a partner on the Microsoft website.
What phones are supported?
Devices certified for Teams provide a seamless Teams experience on desk phones, conference phones, and meeting room systems. Learn more about Microsoft Teams-certified devices. For available devices go to the Microsoft Teams Devices Marketplace.
Teams supports a portfolio of desk phones for customers who require a traditional phone experience.
To deliver a high-quality and reliable Microsoft Teams experience on phones, Microsoft is partnering and actively working with Yealink, Crestron, Lenovo, Polycom, and Audiocodes to develop and certify a wide portfolio of desk phones and conference room audio devices. To get the latest information on Teams devices, go to Teams Marketplace.
What is the difference between the offers for small and medium-sized businesses and enterprises?
There are two offers for small and medium-sized businesses. Microsoft Teams Phone with Calling Plan combines a phone system and a domestic calling plan. Microsoft Teams Phone System standalone without a calling plan provides a phone system which requires a calling plan from a service provider.
For enterprises: A phone system and audio conferencing are included in Office 365 E5 and Microsoft 365 E5. A Microsoft Teams calling plan can be added on or can all be purchased separately. Enterprises can also add Microsoft Teams Phone with Calling Plan as an add on to qualifying subscriptions.
Microsoft Teams Phone with Calling Plan is currently available in 33 markets. See country and region availability. A phone system is available in over 120 countries, everywhere Microsoft 365 is available.
The product features and experience are the same across the offers for small and medium-sized businesses and enterprises. Pricing and availability may differ.
What is Microsoft Teams Phone with Calling Plan?
Microsoft Teams Phone with Calling Plan bundle is a cloud-based phone system that enables users to make, receive, and transfer calls to and from landlines and mobile phones on the public switched telephone network (PSTN) in Microsoft Teams. Teams Phone with Calling Plan includes a phone system and a domestic calling plan—available in 33 markets.
Who is Microsoft Teams Phone with Calling Plan intended for?
Microsoft Teams Phone with Calling Plan is designed for small and medium-sized businesses and enterprise customers using Microsoft 365 that are seeking a modern phone system. Teams Phone with Calling Plan can be added onto Microsoft 365 subscriptions that include Microsoft Teams; qualifying plans include Microsoft 365 Business Basic, Business Standard, Business Premium, E3, or A3; Office 365 F3, E1, E3, A1, or A3.
What’s included in Microsoft Teams Phone with Calling Plan?
Teams Phone with Calling Plan includes a phone system and a domestic calling plan. Learn more.
A prepaid wallet (known as Communications Credits) is available for adding toll-free, additional minutes, and other pay-per-minute charges.
An optional international calling plan that includes 600 minutes per person per month can be purchased as an add-on to Business Voice.Where is Microsoft Teams Phone with Calling Plan available?
Businesses operating across 33 markets: Austria, Belgium, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom (U.K.), United States (U.S.), Australia, and Japan.
Where can I learn more about Microsoft Teams Phone with Calling Plan?
Go to Microsoft Teams documentation page to learn how to plan, set up, and use Teams Phone with Calling Plan.
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