Unified Communications Solutions
Workplaces are changing. Teams are more distributed. People need productivity tools that enable them to work from virtually anywhere. Yet, despite organizations’ technology investments, users struggle to stay connected with colleagues and the business. Slow innovation in traditional technologies such as telephony forces users to choose other modes for collaboration and communication. This makes it more challenging for IT professionals to deliver new capabilities in an integrated, cost-effective, and secure manner.
Microsoft® Lync™ connects users in new ways, regardless of their physical location. The latest release of the Unified Communications platform delivers a fresh, intuitive user experience that is directly accessible from Microsoft Office applications such as Microsoft Outlook®, Microsoft Word, and Microsoft SharePoint®. Lync brings together the different ways people communicate in a single interface, is deployed as a unified platform, and is administered through a single management infrastructure. The unified nature of the system helps reduce costs and facilitates rapid user adoption. And, because Lync is broadly interoperable, it fits into existing IT infrastructure for easier deployment and migration.
IM and Presence
Microsoft Lync 2010 gives users real-time presence information—including photos, availability, and location—and enhanced instant messaging (IM) to help them connect more efficiently and effectively.
Lync makes it easy for users to create, moderate, and join pre-planned and on-the-fly audio, video, and web meetings with people inside and outside the organization
Lync combines the telephony features of a traditional IP PBX with IM and conferencing to improve communication and lower costs. Lync Server 2010 must be running on-premises to use Enterprise voice.
Microsoft Office integration
Lync was built to work hand-in-hand with Microsoft Office for a consistent, familiar experience.
Lync makes communicating easier and more engaging by delivering a consistent experience across computers, browsers, telephones, and mobile phones.
Audio, IP Phones, Video
IP Phones, USB peripherals, conference room systems, PCs, and video conferencing systems designed for Lync Server 2010 combine to deliver integrated user experience, security features, and manageability. Partner devices are tested and qualified by Microsoft under the “Optimized for” program to guarantee a high-quality user experience.
Lync Server 2010 supports a wide variety of third-party solutions for traditional functions such as contact centers, call recording, and account, and enables an entirely new class of solutions called Communications Enabled Business Processes (CEBP).
Infrastructure and Networks
Infrastructure and Networking vendors provide solutions such as Survivable Branch Appliances, Wireless Networking, Gateways and other hardware- and software-powered products that enable customers to get the most out of their Lync deployment and existing messaging and telephony infrastructures.
A SIP trunk is an IP connection that establishes a SIP communications link between your organization and an Internet telephony service provider (ITSP) beyond your firewall. Typically, a SIP trunk is used to connect your organization’s central site to an ITSP. In some cases, you may also opt to use SIP trunking to connect your branch site to an ITSP.